Refund policy

Return & Refund Policy

At FitsFan, we want you to feel confident with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund policy.

🔄 Return Window

You have 30 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, items must be in original condition: unused, unworn, and in their original packaging with all tags intact. A proof of purchase (order confirmation email) is required.

📦 Return Process

  1. Request: Email us at support@fitsfan.com to initiate a return and receive the correct return address.
  2. Inspection: Once received, we will inspect the item within 3 business days.
  3. Approval: We will notify you via email regarding the approval or rejection of your refund.
  4. Refund: Approved refunds are processed to your original payment method within 3 business days.

🚚 Return Shipping Costs

  • Restocking Fee: $0.00 (We do not charge any restocking fees).
  • Defective or Incorrect Items: If the product is defective or incorrect due to our error, we cover 100% of the return shipping costs.
  • Personal Reasons: For reasons such as "changed mind" or "ordered wrong size," the customer is responsible for the actual return shipping cost.

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective or damaged, contact us within 7 days at support@fitsfan.com with clear photos of the issue. We will arrange a replacement or a full refund at our expense.

📬 Order Cancellation

Orders can be canceled within 2 hours of purchase. After this window, the order may have already been processed for shipping and cannot be canceled.

📧 Contact Us

For any questions regarding returns, please reach out to our support team:

  • Email: support@fitsfan.com
  • Phone: +852 64950698
  • Response Time: Within 24–48 business hours.